Privacy Policy

This site is provided and managed by Forgotten Animals, registered charity no. 1145269, with its registered office address at:
76 Gooch house 63-75 glenthorne road, W6 0JY London UK.
This Privacy Policy explains our policy for dealing with personal information that we collect through our website, any related Forgotten Animals website, social media page, internal website, intranet and any Forgotten Animals mobile applications (each, a “Website”), and the privacy of individuals who provide personal information by any other means to Forgotten Animals, including either physically, verbally or electronically.
You should note that through this site you may reach or be directed to other sites that relate to Forgotten Animals; all these sites have their own privacy statements which are similar to this one but may vary slightly.
By using our website or providing us with your personal information you are agreeing to this Policy. We may update this Policy from time to time without notice to you, so please check it regularly.

What information is collected?
Forgotten Animals collects personal information that you provide to us for a nominated purpose. This information may include but not be limited to name, address, telephone numbers, date of birth, email address and bank/credit card details.

How does Forgotten Animals collect your personal information?
Where possible, Forgotten Animals will collect personal information directly from you. This may include a number of ways, such as through donations online, purchasing merchandise or taking part in an event or campaign.
If you are under 18 years of age, you should obtain your parents’/guardians’ permission beforehand whenever you provide personal information.

Why does Forgotten Animals collect your personal information?
Forgotten Animals may collect your personal information for a number of purposes, including:
• Marketing: to communicate with you about donations, products, services, campaigns and events
• Research: to conduct and/or fund research into Forgotten Animals programs and services or research into supporter attitudes
• Volunteering and other support: to enable you to assist us with volunteering, community fundraising, advocacy and other activities where we seek the community’s assistance
• Other issues: communicating with you in relation to our operations, activities and objectives, to verify your identity, to improve and evaluate our programs and services and to comply with relevant laws.

Who does Forgotten Animals disclose your personal information to?
Forgotten Animals will not sell, trade, rent or otherwise pass on your personal data to others, except as described in this privacy policy or with your prior consent.
We may share personal data with service providers who perform functions and services on our behalf. Such third parties will be provided with personal data necessary to perform the services on our behalf but are not authorised to use such information for any other purposes. We may share or disclose your personal information if we are required to do so by any law or court order.

What if I don’t want you to use my details anymore?
If you have provided us with your details, but decide at a later date that you no longer want to receive information from us, or if you wish to update us that your contact details have changed, simply let us know by:
• Sending an email to
• Writing to the following postal address:

Supporter Care
Forgotten Animals
76 Gooch house 63-75 glenthorne road, W6 0JY London UK

Instructions for unsubscribing from e-mails will also be included in each e-mail communication we send.

How does Forgotten Animals keep your information secure?
Forgotten Animals will take such steps as are reasonable in the circumstances to protect the personal information that it holds from misuse, interference and loss and from unauthorised access, modification or disclosure. We will take reasonable steps to ensure that hard-copy and electronic records containing personal information are stored securely. This includes having internal policies that require that records containing personal information are only accessible by people within Forgotten Animals who have a genuine “need to know”.

No data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, Forgotten Animals cannot ensure or warrant the security of any information you transmit to us over the internet, and you do so at your own risk. Once we receive your transmission, we make reasonable efforts to try to ensure its security both on our systems and while in transit between our systems and the systems of the companies who provide us with various services.

Forgotten Animals will take such steps as are reasonable in the circumstances to destroy or de-identify personal information should Forgotten Animals no longer need the information and the information is no longer required to be kept by law or an order of a court/tribunal.

How does Forgotten Animals keep your payment information secure?
Online donations are securely processed by our PCI (Payment Card Industry) compliant payment service providers. Your payment details are collected in an encrypted form (SSL Protocol). Any offline donations that you make by cheque, monthly debit or credit card are securely processed either by Forgotten Animals or our PCI compliant trusted service providers. Any credit card details provided to Forgotten Animals over the phone are retained only for as long as it takes to securely process your payment.

How does Forgotten Animals use cookies?
For each visitor to our website, our server automatically recognises and stores the visitor’s domain name. In addition, our website uses cookies. To enhance your experience when using our website, these cookies may automatically collect information from you such as pages viewed and donation details if made. We also use cookies for tracking the statistics of our website. This allows us to better understand our users and improve the layout and functionality of our website. This tracking is conducted in such a way to ensure the anonymity of visitors.

Most web browsers are set by default to accept cookies. However, if you wish to restrict or block web browser cookies you can do this through your browser settings via the ‘Help’ function. Alternatively, you may wish to visit, which contains comprehensive information on how to do this on a wide variety of desktop browsers.

Third party cookies
To better communicate about Forgotten Animals’s work, we sometimes embed photos and video content from websites such as Flickr and YouTube. Pages with this embedded content may present cookies from these websites. Similarly, when you use one of the ‘share’ buttons on our website, a cookie may be sent by the service you have chosen to share content through. Forgotten Animals does not control the dissemination of these cookies; you should check the relevant third party website for more information about these.

In addition, if you linked to our website from a third party website, we cannot be responsible for the privacy policies and practices of the owners or operators of that third party site and recommend that you check the policy of that third party site and contact its owner or operator if you have any concerns or questions.

Where is your information stored?
Information submitted by you may be transferred by us to our other offices and to other reputable third party organisations as referred to in this policy.

How can you access your personal information?
You have the right to request a copy of the personal information which Forgotten Animals holds about you and to have any inaccuracies corrected (we charge a small fee for information requests.) Please address requests to the Data Protection Officer (email:


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